Resume & Cover Letter Advise

Listed below are some useful tips for building a help desk resume. They include several impact statements for a secretary/administrative assistant. Keep in mind that your resume should clearly define and describe your job duties as well as your work accomplishments.

* Describe your involvement in training or orienting other staff about office policies and procedures.
* List awards or honors such as “Employee of the Month” or “100% Attendance” that you may have received.
* Include contributions you made toward improving office relations or functions, or, customer service.
* Describe how you used technology to enhance support functions.
* Describe Power Point presentations you may have designed or seminars you may have presented.
* Include any customer database responsibilities you may have had such as tracking, reporting, and customer service.
* Emphasize your ability to multi-task in a fast-paced environment in a professional and timely manner.
* Emphasize your professional image, both in person and on the phone.
* List contributions you made to special projects as well as positive feedback you may have received from clients.

Help Desk Resume Template

Contact Information:
1. Full name
2. Permanent addresses
3. Telephone numbers
4. Email addresses
Objective:
Begin your resume with a clear, concise statement that describes the position, industry and/or relevant skills you hope to achieve e.g., “To obtain a position at XYZ Corporation in order to utilize and build upon my professional skills as…”
Summary of Qualifications:
Using a narrative statement, explain why a company would benefit from your employment. List the main reasons why you should be called in for an interview, e.g., “Help desk technician with five years of experience diagnosing and resolving technical problems in a multi-user environment. Possess advanced knowledge of Windows NT, Windows 2000 Professional, Microsoft Office...”
Education: Begin with most recent degree.
1. Name of university, city, and state
2. Degree, major and year awarded
3. GPA (optional)
Skills :
Describe your skill sets in your resume as “Help Desk / Desktop Support Specialist”. Include appropriate keywords e.g., "Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional…”
Experience: List your experiences beginning with the most recent. Include accomplishments, technical achievements or contributions. Technical achievements could include such tasks as setting up workstations and laptops for new employees, configuring systems, ensuring network connectivity, etc.
Activities: List college or community activities and memberships in professional organizations.
Personal Information: This should include certifications, security clearances, patents, special awards and citizenship.
Consider what keywords to use carefully, as they’re an important part of your resume. For the resume title consider keywords such as office assistant, secretary, service manager, office clerk, data entry clerk, front desk receptionist, office manager, customer service representative, executive secretary.
For the body of your resume consider keywords such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Windows NT/98/95, vendor/contractor relations, distribution, accounts receivable, accounts payable, benefits administration, purchasing, inventory control, facilities maintenance, database management, documentation, spreadsheets, office support, customer support, office management.

These are difficult times to find a decent job. Most of us can do many part-time jobs, from babysitting to cashiering, dishwashing to being a store clerk. You can actually find any kind of job in any state. While a part time job may be easy to find, looking for a steady income in a company that will provide you with job security is a rather different story.

How exactly do you start hunting for a job? What will you need to help and support you? Do you need to prepare anything? Where do you start looking for a job? Here are some job hunting tips that will help you in your search.

Go online
The old fashioned newspaper job hunting still works and many companies still prefer this method of advertising. But the modern way to look for various positions is via the Internet. This is even truer if the work involves or requires hi-tech, internet or computer savvy. This way, the company can be sure that the candidates that they have called in for interview are those who know how to switch on the computer.

Use your network
We all have networks. They are our family and friends. So ask people that you know for referrals. It can often look bad for you to manage to get inside a company through someone you know, but it will work very well if you are qualified for the job! But be prepared for the added pressure of showing people that you deserve to be hired!

Promote yourself
If you want to land a job that will raise your career to greater heights, make sure that people know that you exist. One way to do this is to compose a resume that sings your praises but will stand up to scrutiny. A good resume is an excellent way of promoting yourself. Everything that you include in your resume are facts; the education that you have, the things that you have accomplished, the awards that you have received and the positions you have held.

In your resume, enumerate the skills that you have. Include everything, from cooking to knowing half a dozen languages. Who knows, one may just be important. Also be sure to list your previous experience, especially if there are specialist skills and know- how involved.

Examine your skills
Take a long, hard look at your skills and talents and then apply for a position that will need those skills and talents. Make sure you have attended the latest courses and have the necessary certifications. Update you computer skills.